Personal Information

• Full name
• Identity or passport number (where required)
• Telephone number
• Email address
• Physical address
• Booking and reservation details
• Vehicle registration details (where applicable)
• Payment and billing information (where applicable)

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Cookies and website usage data

We collect and process your information for the following purposes:

• To process and manage bookings
• To provide accommodation and related services
• To communicate with you regarding reservations and enquiries
• To send booking confirmations and invoices
• To improve our website and guest experience
• To comply with legal and regulatory obligations
• To prevent fraud and maintain security
• To send promotional offers and updates (only where you have consented)

We do not sell or rent your personal information.

We may share your information with:

• Payment processing providers
• Booking platform providers
• IT and website service providers
• Professional advisors and auditors
• Government authorities where required by law
  
  

All third parties are required to protect your personal information and process it lawfully.

Our website may use cookies to improve functionality and user experience.

Cookies help us:

• Remember your preferences
• Understand website usage
• Improve website performance
• Provide a better browsing experience
  
  

You can disable cookies through your browser settings; however, some website features may not function properly.

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Disclosure
  
  

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements
  
  

When information is no longer required, it will be securely deleted or destroyed.

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Object to certain processing activities
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator of South Africa